Claudia Baez
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Shipping Information

Orders* shipped to Mexico:

  1. With a retail value of $.01 - $749.99, shipping will be $150.
  2. With a retail value of $750-$4,999.99, shipping will be 20 percent of the product total.
  3. With a retail value of $5,000 or more, shipping will be 20 percent of the product total.

*For orders attached to an online party shipped to Mexico with a retail value of $0.01 - $749.99, shipping will be $150; for orders with a retail value of $750 or more, shipping will be 20 percent of the product total.

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer refunds.

Scentsy Diffusers, Scentsy Go and Scentsy Go Solid — limited lifetime warranty

Scentsy Diffusers, Scentsy Go and Scentsy Go Solid are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.

Product Processing fee
Scentsy Go $450
Scentsy Go Solid $375
Mini Fan Diffuser $125
Diffuser $500
Wall Fan Diffuser $300

Please contact your Independent Consultant for more information.